Alcatel OS6602-24 Betriebsanweisung PDF herunterladen (Seite 120)

Technical Support

page 120

Technical Support

Alcatel technical support is committed to resolving our customer’s technical issues in a timely manner.

Customers with inquiries should contact us at:

Internet: Customers with Alcatel service agreements may open cases 24 hours a day via Alcatel’s support

web page at: http://eservice.ind.alcatel.com.

Upon opening a case, customers will receive a case number and may review, update, or escalate support

cases on-line. Please specify the severity level of the issue per the definitions below. For fastest resolu-

tion, please have telnet or dial-in access, hardware configuration—module type and revision by slot, soft-

ware revision, and configuration file available for each switch.

Severity 1 Production network is down resulting in critical impact on business—no workaround available.

Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.

Severity 3 Network performance is slow or impaired—no loss of connectivity or data.

Severity 4 Information or assistance on product feature, functionality, configuration, or installation.

Region Phone Number

North America 800-995-2696

Latin America 877-919-9526

Europe +33-388-55-69-04

Asia Pacific +65-394-7933

Other International 818-878-4507

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Alcatel OS6602-24 Betriebsanweisung Seite 120